Account and data deletion

the object.v1t.tech cloud platform and the V1T Object mobile application for iOS and Android

1.How accounts work

1.1. Accounts on the object.v1t.tech platform and in the mobile application for iOS and Android are created by the customer organisation, not by the user: an administrator adds staff and assigns roles and access rights to sites and cameras. Self-registration is not available.

1.2. The operator of staff personal data and of camera data is the customer organisation. V1T processes that data on its instruction, and only in cloud and hybrid deployments.

1.3. The standard route is therefore to ask your organisation's administrator: they can delete the user in the platform interface themselves, immediately.

2.Requesting deletion directly from V1T

2.1. If you cannot reach your administrator, send a request to sales@v1tech.ru with the subject line "Account deletion".

Please include:

• the login or e-mail address the account is registered to;
• the name of the customer organisation whose site uses the system;
• what exactly should be deleted: the account only, or the account together with action logs;
• a contact address for our reply.

2.2. The Company may ask for further details confirming that the request comes from the account holder, so that data is not deleted on the request of an unrelated person.

2.3. Requests to delete camera data (video, audio, archives) must be addressed to the customer organisation as the operator. If V1T receives such a request, it forwards it to the customer and notifies the applicant: the Company is not entitled to delete customer data on its own initiative.

3.Timescales

• acknowledgement of the request — within 3 working days;
• deletion of the account — within 10 working days of the applicant's identity being confirmed;
• removal from backups — within 30 calendar days, as backups rotate normally;
• notification that deletion is complete — on the day it finishes.

4.What is deleted

• the account: login, name, e-mail address, phone number, role and permissions;
• personal interface settings: multi-screen layouts, favourite cameras, filters, notification subscriptions;
• the link between the mobile device and the account, and push tokens;
• sessions and access tokens — access to the platform and the application stops immediately;
• action logs for the user, where the customer as operator specifically requests it.

5.What is not deleted, and why

5.1. Accounting and contractual records. Invoices, acceptance certificates, contracts and related information are retained for the periods required by accounting and tax law (as a rule, 5 years). These records belong to the customer organisation rather than to an individual user.

5.2. Security logs. Records of sign-ins and actions needed to investigate information security incidents may be kept for up to 1 year, in depersonalised or restricted form.

5.3. Customer video and archives. These are deleted according to the rules the customer sets as operator: retention depth is a system setting. V1T does not delete them at the request of third parties.

5.4. Data that may not be deleted. Where data is evidence in an incident under investigation, or its retention is required by an order of an authorised body, deletion is postponed until that requirement is lifted; the applicant is informed.

6.On-premise and closed-network installations

6.1. Where V1T Object software runs on your organisation's own server — including a closed network with no internet access — all accounts, recordings and archives stay entirely inside your perimeter. V1T has no access to them and technically cannot delete them.

6.2. In that case deletion is performed by your administrator using the system itself. On request we will provide instructions and, if needed, assistance from a support engineer.

7.Contacts

Account deletion requests and questions about the processing of personal data:

See also: Privacy policy and Licence agreement (public offer).